Service Manager - MMG Toyota Matatiele

Do you thrive on helping others and are you passionate about customer service? MMG Toyota Matatiele is searching for an extraordinary individual ready to take our Service Department to the next level!

 
Who We Want:

A customer centric individual who is ambitious, service-focused, and handles queries efficiently, effectively and always with a smile.

Responsibilities:

1. Customer Interaction: Engage with customers to understand their needs and preferences
2. Team Management: Effectively guide and manage the Service Advisor team and liaise with the Technical team ensuring effective and efficient workflow.
3. Relationship Building: Cultivate strong relationships with customers to foster repeat business and positive word-of-mouth referrals.
4. Paperwork and Documentation: Complete necessary paperwork accurately and efficiently, ensuring a smooth and hassle-free transaction for the customer.

 
Candidates need to exceed the below minimum required standards:

• Strong Customer Service orientation with high attention to detail and problem-solving skills
• Excellent planning and organising skills
• Strong business acumen in the aftersales environment
• 3 to 5 year’s experience in the Motor Industry
• Strong PC skills in all Microsoft Office software
• Traceable customer satisfaction references
• Excellent conflict resolution and communication skills
• Professional and courteous language proficiency

Benefits:

• Competitive commission structure with a base salary.
• Use of a company vehicle.
• Ongoing training and development opportunities.
  
  

Applications can be submitted directly to brandonl@mmg.africa with the subject line "Service Manager – MMG Toyota Matatiele"